Privacy policy

About this policy

This policy explains what information Tradewifi uses and why. You may use Tradewifi only through channels, workspaces, account groups, and integrations set up or approved for the service.

If a channel gives you another privacy notice, that notice also applies to your use of Tradewifi in that channel.

Information we handle

• Account and profile information, such as your name, contact details, role, and authentication records.
• Connected trading-account identifiers, broker or platform details, configuration settings, and connection status.
• Trade ideas, copy settings, trade requests, broker replies, positions, orders, and account activity needed to provide the service.
• Journal information, including imported or synced trade history, notes, ratings, tags, and performance summaries.
• Website analytics, including pages viewed, referring source, browser and device details, and clicks on links to the Tradewifi app. PostHog processes these events with an anonymous identifier when analytics is enabled.
• Configured-channel information, such as channel identifiers, membership, permissions, and messages or commands sent to Tradewifi.
• Technical and support information, such as device, browser, IP address, diagnostic logs, security events, and support conversations.

How we use information

• Confirm that access comes through a channel set up for Tradewifi.
• Connect accounts, copy trade ideas, apply account settings, and check results.
• Sync and display journal records, performance measures, notes, tags, and related analytics.
• Protect accounts, investigate failures or misuse, maintain service reliability, and provide support.
• Measure visits to the public website and interest in links to the Tradewifi app.
• Meet legal, regulatory, accounting, and record-keeping duties that apply to the service.

Legal grounds

Where data-protection law requires a legal ground, we may use information to provide the service, protect it, meet legal duties, or act on your consent. The reason depends on the information and how we use it.

Sharing and service providers

We may share information with people who support Tradewifi and with providers that host, secure, analyse, or help deliver the service. PostHog measures visits to this website and clicks on links to the Tradewifi app. We may send trade instructions and account data to a connected provider when you set up or use the service.

Information may also be disclosed when required by law, to protect users or the service, or as part of a business reorganisation subject to appropriate safeguards. Tradewifi does not use trading or journal data for unrelated advertising.

Retention and deletion

Information is kept for as long as needed to provide the service, maintain security and audit records, resolve disputes, and meet legal or regulatory requirements. Retention periods can differ by record type and configured channel. When information is no longer required, it is deleted or de-identified where reasonably possible.

Security

Tradewifi uses administrative, technical, and organisational measures to protect information. No internet, broker, messaging, or storage system is fully secure. Keep your sign-in details private. Report suspected access by another person to [email protected].

Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection, and to withdraw consent where consent is used. Some records may need to be retained for security, contractual, legal, or regulatory reasons.

Send requests to [email protected]. We may need to check your identity and your access to a configured channel before we act on your request.

International processing and children

Service providers may process information in other countries. Where required, safeguards will protect information during transfer. Tradewifi is not for children or anyone who cannot lawfully use trading services in their location.

Changes and contact

This policy may change when Tradewifi or the law changes. We will post important changes on this website or in a configured channel where appropriate.

For privacy questions or complaints, email [email protected].